In the last decade, the Internet, mobile, and broadband technologies redefined our way of life. Collaboration tools have become business-critical, adding value in many ways. Cisco has presented a framework for assessing the return on a collaboration investment across three areas:
- Operational Return on Investment (ROI): Achieved by reducing and/or avoiding costs
- Productivity ROI: Realized through more efficient processes, faster time to market, and reduced cycle time
- Strategic ROI: Leading to business transformation and strategic advantage
We have moved from the first generation of collaboration focused on individuals within a single company to more advanced tools that facilitate social sessions across organizations. Now more than ever, a network-centric approach is essential to maximizing the benefits of today’s collaboration technology.