Command and control will kill a community.
Don’t assume everyone knows how to contribute.
Let users drive their own experimentation and use of tools.
Ensure CoP facilitators/moderators are given sufficient time for their role.
Without active facilitation, CoPs will revert to ‘tribal’ working.
Don’t worry about the ‘lurkers’ – be happy that they have chosen to be there.
Don’t set unrealistic targets.
Condition your managers for failure; not every CoP is going to be successful.
Know when to let go!