Advanced Collaboration Research

Sharing practical ways to engage in the Collaboration Revolution

HelpShift

In app customer support.
Brandon Klein Jan 06, 2015

Respondly

Team Inbox for Email & Twitter Create Your Inbox Now Free 40-day trial. No credit card required. Great for:
Brandon Klein Apr 15, 2014

Review Trackers | Online Review Monitoring for Business | Reviews Tracking, Aggregator, Alerts and Management

Track all your online reviews from all major review sites, in one central location.
Brandon Klein Mar 14, 2013

TalkTo: No more calls! Search for any business, text it and get a response.

IT STARTED WITH A VISION OF SPONTANEOUS COMMUNICATION. IT'S SO SIMPLE TO CONTACT YOUR FRIENDS AND FAMILY WITH TEXT MESSAGING. JUST TYPE IN A NAME AND…
Brandon Klein Nov 13, 2012

Co-browse for customer support, e-commerce and sales with GoInstant

GoInstant Co-browsing allows two or more people to browse the web together in a real-time interactive session. All participants that join a co-browse…
Brandon Klein Jul 03, 2011

UserVoice - Customer Feedback 2.0 - Harness the ideas of your customers. Build g...

Your customers have great ideas. Are you ready to listen? Uservoice communities are the easiest way to turn customer feedback into action:
Brandon Klein Apr 06, 2011

Get Satisfaction - People-Powered Customer Service

Support communities. More sites need to do it.
Brandon Klein Feb 17, 2011