This content demonstrates the “Tell me” content in action, so the employee can see what the right behaviour looks like, and through that make further sense of the concept.
Real-world scenarios are especially powerful.
By putting the content into practice, the learner puts his or her understanding to the test.
Interactive exercises and immersive simulations – with feedback – allow the learner to play, fail and succeed in a safe environment.
This content jumps the knowing-doing gap by helping the learner apply the concepts back on the job.
This is principally achieved via job aids, and perhaps a social forum to facilitate ad hoc Q&A.
This content assists the employee who is keen to learn more by raising their awareness of other learning opportunities. These might explore the concepts in more depth, or introduce other concepts more broadly.
All that extra curation that we would have been tempted to shove under “Tell me” can live here instead.
Everyone is an SME in something, so they have an opportunity to participate in the curation effort. Whether the content they use is self generated or found elsewhere, it is likely to be useful for their colleagues too.
Leverage this opportunity by providing a mechanism by which anyone can contribute better content.