7. Meaningful metrics contribute to change
The most useful metrics do not only measure the progress of culture change, they contribute to making it happen. This year, as our change efforts shift from raising engagement to channeling the energy into action, we monitor the number of improvement initiatives generated across the organization. What matters more than their size is that the improvements have taken place, are reported and shared. The impact of this indicator is quite impressive: focus from problem-centricity to solution finding, more pride, optimism, replication of improvements across sites, time saving, and a virtuous circle of positivity. This is culture change in action!